My mom called. "What's this LevelUp? I got an email on my BlackBerry that I have two dollars off at Miel." When a brand new tech company already has the attention of the 70-somethings, it's got to be good.
LevelUp, which has a
rapidly growing presence in the Philadelphia area, is a new kind of customer loyalty program for local business. Rather than carry around a walletful of punch cards, says launcher John Valentine, who has just been promoted to VP of LevelUp for the east coast. The company is hiring here in Philly, with two positions open in implementation and sales. Each city is slated to have a total of six employees.
Currently, says Valentine, there are 129 businesses in the LevelUp community, with 10 new merchants signing up each week. Here's how it works: Customers sign up online with a credit card. Participating businesses have a device, which is really a smartphone on a lucite platform, which reads a QR code on your phone screen (Valentine says the next generation of readers will be smaller and more streamlined). LevelUp then charges your card, bypassing the shop's cash register, and every 24 to 48 hours, says Valentine, LevelUp sends payment to merchants. As the customer, you receive several dollars off each purchase, and LevelUp tracks your activity, rewarding you for repeat business.
LevelUp evolved out of
SCVNGR, a
DreamIt Ventures funded startup. The location based scavenger hunt game led to a desire to solve the loyalty piece of the puzzle. "How do we get someone to frequent a place?" asks Valentine.
LevelUp is growing concurrently in Philadelphia and Boston, with plans to take over the world. New York is next, then Atlanta, Washington DC and Miami. "There's been enough validation for what we're doing in Boston and Philadelphia that we need to scale up fast." Valentine, who calls it sticky, says those who start using the program come back for more. "Within the next two weeks, 49% use LevelUp again."
Aside from the novelty factor, says Valentine, LevelUp gives businesses several advantages: the loyalty program brings people back more, brings in new customers, and has the added effect of incentivizing people to spend more money. Because shoppers are getting 5 to 15% back, they're actually spending more, according to Valentine. If you'd like to try LevelUp, Valentine is offering $10 in global credit to Flying Kite readers. Just use the code TECH when you
sign up.
Source: John Valentine, LevelUp
Writer: Sue Spolan