Have you ever had to bear with someone on the phone having a loud argument with their boyfriend or that group of teenagers that just won't shut up on your train? If so, you might be intrigued to hear that PATCO, which operates the high-speed rail line between Lindenwold, NJ and Philadelphia, wants to shush the arguments and boisterous conversations. In fact, PATCO will be testing a "quiet car" on all weekday trains starting in March.
John Rink, the new General Manager of
PATCO, reports that his agency's "quiet car" program will be modeled after SEPTA's successful QuietRide policy on Regional Rail. On designated cars, this means cell phone use will be forbidden, any conversations should be fleeting and in a low voice, and passengers must listen to music using ear buds or headphones so as no one else will be able to hear. PATCO plans on delineating the rear cars of its weekday trains as "quiet cars," which means you can still yak to your heart's content if you're not in the last car.
One major difference between PATCO and
SEPTA Regional Rail is that the South Jersey rail agency doesn't use conductors. This will pose challenges for enforcement in "quiet cars," but Rink is confident the policy can be a success. "Train Operators will make periodic announcements during each trip, Variable Message Signs [VMS] on platform will display messages, and from time-to-time our Transit Unit [police] will ride in the quiet car," avers Rink. However, he adds that self-enforcement among riders will be key. As with SEPTA, it will be important that riders don't quarrel over enforcement.
With about a month left before the three-month trial begins, Rink wants to get the word out about the "quiet car" as much as possible to PATCO riders. "We will
Tweet, post on
Facebook, discuss in our E-Newsletter, place on our website, [put] signage in the train cars, [and place] signage in our stations," says the general manager. In addition, Rink expects to utilize station supervisors to hand out notices the week before and the first week of the "quiet car" experiment.
Along with the "quiet car" program, PATCO will also unveil a Courtesy Counts campaign. This campaign will urge riders to treat fellow riders with respect by not taking up seats with personal belongings, not standing and blocking the train doors, keeping one's voice down when talking on the phone, and grooving to music with a reasonable volume. PATCO already has a
video for Courtesy Counts on its website, which uses a humorous approach to draw attention to serious problems.
Writer: Andy Sharpe
Source: John Rink, PATCO PHOTO: courtesy Delaware River Port Authority